Global VA Support respects your privacy and is committed to protecting the personal information we handle in the course of providing our services and operating our business.
This Privacy Policy explains how we collect, use, store and protect personal information and the rights available to individuals under applicable data protection legislation.
Global VA Support complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable.
Where the circumstances require it, we will also comply with the EU General Data Protection Regulation (EU GDPR).
1. Who We Are
Global VA Support is the data controller for personal information that we collect and use for our own business purposes.
If we provide services to a client and process personal information on that client's behalf, we may act as a data processor rather than a data controller. In those circumstances, we process information in accordance with the client's instructions, our contractual arrangements and applicable data protection legislation.
2. Personal Information We Process
The personal information we process depends on our relationship with you and the services being provided.
This may include:
We aim to collect and process only information that is relevant to the purpose for which it is required.
3. Information Processed on Behalf of Clients
The nature of our services means that clients may provide us with personal information relating to other individuals.
For example, this may include information relating to customers, employees, suppliers, professional advisers, family members or other contacts.
Where we process this information solely on behalf of a client, the client will generally be the data controller and Global VA Support will act as the data processor.
We will only process that information in accordance with the client's instructions and the terms of our agreement with them.
Clients are responsible for ensuring that they have an appropriate lawful basis for providing personal information to us for processing.
4. How We Use Personal Information
We may process personal information for the following purposes:
We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless we have a lawful basis to do so.
5. Lawful Basis for Processing
We only process personal information where we have a lawful basis under applicable data protection legislation.
Depending on the circumstances, this may include:
Contract
Where processing is necessary to enter into or perform a contract with you.
This includes providing our services, managing client relationships and administering our contractual arrangements.
Legitimate Interests
Where processing is necessary for our legitimate business interests and those interests are not overridden by the rights and freedoms of the individual.
This may include managing professional relationships, responding to business enquiries, administering our business and protecting our legitimate commercial interests.
Legal Obligation
Where processing is necessary for us to comply with a legal or regulatory obligation.
This may include maintaining financial records and complying with applicable tax, accounting or legal requirements.
Consent
Where consent is required, we will obtain it before processing the relevant information.
Where we rely on consent, you may withdraw that consent at any time.
6. Financial Information
As part of our business and financial management services, we may process financial information necessary to carry out agreed responsibilities.
This may include information relating to invoices, expenses, payments, financial records and associated business administration.
We will only process such information where it is necessary to provide the agreed service or to meet our legal or contractual obligations.
Global VA Support does not provide regulated financial advice unless expressly stated as part of a particular service.
7. Who We Share Information With
We do not sell or rent personal information.
We may share personal information where necessary with:
Where we use third-party service providers to process personal information on our behalf, we take appropriate steps to ensure that they provide adequate safeguards and process information in accordance with applicable data protection requirements.
We will only share information where there is a legitimate and appropriate reason to do so.
8. International Transfers
Some of the systems and service providers we use may process information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that the transfer is carried out in accordance with applicable data protection legislation and that appropriate safeguards are in place where required.
Further information about international transfers can be requested by contacting us using the details provided in this Privacy Policy.
9. How We Protect Personal Information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
The measures we use may include appropriate access controls, password protection, secure systems, restricted access and confidentiality requirements.
Access to client and business information is limited to those who require it for legitimate business purposes.
While no electronic system can be guaranteed to be completely secure, we take reasonable and appropriate measures to protect the information entrusted to us.
10. Confidentiality
The services provided by Global VA Support may involve access to confidential business, professional, personal and financial information.
Confidentiality and discretion are therefore fundamental to how we operate.
We expect anyone authorised to access client information to maintain appropriate confidentiality and only access or use information where necessary for their responsibilities.
11. How Long We Keep Personal Information
We retain personal information only for as long as it is reasonably necessary for the purpose for which it was collected.
The appropriate retention period will depend on the nature of the information, the reason it is held and any legal, regulatory or contractual requirements that apply.
Information may be retained for longer where necessary to:
When personal information is no longer required, it will be securely deleted or otherwise disposed of.
12. Your Data Protection Rights
Under applicable data protection legislation, you may have the right to:
These rights are subject to certain conditions and exemptions under data protection legislation.
Further information about your rights is available from the Information Commissioner's Office.
13. Exercising Your Rights
If you wish to exercise any of your data protection rights, please contact us using the details below.
Email:: info@globalvasupport.com
We may need to request information to verify your identity before responding to a request.
We will respond to valid requests within the timescales required by applicable data protection legislation.
14. Direct Marketing
Where permitted by law, we may contact existing clients and professional contacts with information about our services or business.
Where consent is required, we will obtain consent before sending marketing communications.
You may opt out of marketing communications at any time by contacting us or using the unsubscribe facility provided in the communication.
15. Our Website
Global VA Support's website does not currently collect personal information through contact forms, registration forms, newsletter subscriptions or other online data collection forms.
If you choose to contact us using the contact details published on the website, any personal information you provide will be handled in accordance with this Privacy Policy.
We do not use the website to collect personal information for advertising or behavioural profiling.
16. Cookies
Our website does not currently use non-essential cookies for advertising, behavioural tracking or marketing purposes.
The website may use cookies or similar technologies that are strictly necessary for the website to function correctly.
If this changes and we introduce analytics, advertising, tracking or other non-essential technologies, we will review our requirements and update our privacy information and cookie arrangements accordingly.
Under applicable electronic privacy rules, non-essential cookies generally require informed consent before they are placed on a user's device.
17. Data Breaches
We maintain procedures for identifying, managing and responding to personal data breaches.
Where a personal data breach occurs, we will assess the nature and severity of the breach and take appropriate action in accordance with applicable data protection legislation.
Where notification to the Information Commissioner's Office or affected individuals is legally required, we will make the necessary notification within the applicable timeframe.
18. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy information provided by any third-party website before providing personal information.
19. Complaints
If you have concerns about how Global VA Support has handled your personal information, please contact us first so that we have the opportunity to investigate and address your concerns.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
You can contact the ICO through its website.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business operations, technology or applicable data protection requirements.
The latest version will be published on this page together with the date it was last updated.
We recommend reviewing this Privacy Policy periodically.
21. Contact Us
If you have any questions about this Privacy Policy or how Global VA Support processes personal information, please contact us.
Global VA Support
Email: info@globalvasupport.com
Last updated: September 2026
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